1.What are the delivery charges for orders from ALABERNA?
Free shipping parcels will be dispatched via the ePacket shipping method, please allow 3 weeks for delivery.
Heavy or large parcels shipped via a courier agency (usually FedEx, UPS, DHL, EMS etc.), and the postage cost will be calculated depending on the weight of the package. Delivery time is approx 6-9 working days.
All The method of delivery will be fully tracked
- Which payment methods are accepted in ALABERNA?
Direct bank transfer services
- How long will delivery take?
Free shipping ePacket takes 10-21 days
Courier agency express takes around 6-9 work days
Bulk order shipped by sea
All products ship from China
- How secure is shopping in ALABERNA? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure
- What exactly happens after ordering?
When the order has been processed in our database, generally the package will leave our warehouse on the same day, and we will get tracking number in the next 2-3 work days.
- Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail as soon as your order has been dispatched from the shipping company
- Bulk order, please contact us for a special price